Chatbots and Customer Experience in the Age of Artificial Intelligence. Leadership, Education, Personality: An Interdisciplinary Journal, ISSN: 2524-6178, [S. l.], v. 18, n. 10, p. 662–671, 2025. DOI: 10.1366/dc30jr68. Disponível em: https://sibe.rpress.co.in/index.php/jimr/article/view/692.. Acesso em: 21 feb. 2026.