Service Quality: A comparative study between State Bank of India and ICICI Bank. Leadership, Education, Personality: An Interdisciplinary Journal, ISSN: 2524-6178, [S. l.], v. 19, n. 1, p. 303–318, 2024. DOI: 10.1366/ckxr8r61. Disponível em: https://sibe.rpress.co.in/index.php/jimr/article/view/193.. Acesso em: 23 nov. 2024.