The Impact of E-Governance on Enhancing Good Governance and Public Service Delivery in India

Abstract

This research delves into the possibilities of e-governance, or electronic governance, to improve public service delivery and advance good governance principles in the varied administrative and socioeconomic context of India. This study analyses the effectiveness of e-governance across different areas of India using a descriptive research approach that combines qualitative and quantitative techniques. The study's objectives are to (1) gather data on how e-governance practices affect governance improvements; (2) learn about service providers' and recipients' perspectives and experiences; (3) compare and contrast e-governance practices to find similarities and differences in their effectiveness; and (4) draw attention to the discrepancies between citizens' expectations and the actualities of e-service delivery. The study's findings show that e-governance projects improve public service delivery, boost citizen happiness, and develop good governance traits including openness, responsiveness, and accountability. With its evidence-based insights and policy and practice suggestions, this study adds to the digital governance conversation and helps pave the way for a more inclusive and successful digital governance model in India.